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Praise Media

Support Centre

The Praise Media Support Centre helps customers get support with streaming, hosting, websites, apps and digital media services. Use this page to identify the service you need help with and submit the right details for faster support.

Radio Streaming

Praise StreamPanel, AutoDJ, playlists, live presenters, Icecast/Shoutcast and player embeds.

Open support request

Podcast Audio

Sermon uploads, episode organisation, website players, app integration and audio publishing.

Open support request

Live Audio

Go-live method, listening pages, WebRTC to HLS, HTML embeds and monthly stream hours.

Open support request

Video Streaming

Praise Cast, live video, playlist scheduling, TV-style channels and website/app embeds.

Open support request

Web Hosting

PraiseConsole, domains, emails, SSL, databases, WordPress and website migration.

Open support request

Websites & Apps

Page updates, contact forms, donation links, app features and media integrations.

Open support request

Before contacting support

  • Check your internet connection and refresh the page.
  • Try another browser or device.
  • Include your service name, link, error message and screenshots.
  • Mark urgent issues clearly if a live event or website is affected.

Suggested support fields

Name, organisation, email, service, priority, subject, message, stream/website/app link and screenshot upload.

Submit Support Request

Include your organisation name, service name, website or stream link, the issue, screenshots and any error message.

Urgent support is for issues affecting a live event, website availability, stream access or account access needed immediately.

Yes. We can help place radio, live audio, podcast or video players on websites and app projects.

Yes. Contact Praise Media to discuss storage, listeners, streaming hours or service upgrades.
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Streaming, websites, hosting and apps for churches, charities, ministries and Christian media projects.

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